{"id":62,"date":"2020-04-16T15:21:07","date_gmt":"2020-04-16T13:21:07","guid":{"rendered":"https:\/\/www.distributedmedical.com\/se\/?page_id=62"},"modified":"2026-01-26T08:36:35","modified_gmt":"2026-01-26T07:36:35","slug":"support","status":"publish","type":"page","link":"https:\/\/www.distributedmedical.com\/se\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” module_id=”sectionSupport” _builder_version=”4.4.1″ background_enable_image=”off” background_size=”initial” background_position=”top_right” custom_margin=”0px||||false|false” custom_padding=”95px||70px||false|false” custom_padding_tablet=”50px||||false|false” custom_padding_phone=”” top_divider_style=”asymmetric4″ top_divider_color=”#1e73be” top_divider_height=”60px” top_divider_flip=”horizontal” top_divider_style_tablet=”slant2″ top_divider_style_phone=”” top_divider_style_last_edited=”on|tablet” top_divider_height_tablet=”30px” top_divider_height_phone=”” top_divider_height_last_edited=”on|tablet” bottom_divider_color=”#1e73be” bottom_divider_flip=”horizontal|vertical” hover_enabled=”0″ custom_css_main_element=”background-position:right -1px top -1px!important;” bottom_divider_style=”mountains2″ bottom_divider_height=”50px”][et_pb_row module_id=”tableSupport” _builder_version=”4.4.1″ custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false”][et_pb_column type=”4_4″ module_id=”cellSupport” _builder_version=”4.4.1″][et_pb_text module_class=”ingress” _builder_version=”4.4.1″ custom_margin=”0px||0px||false|false” custom_padding=”0px||20px||false|false” hover_enabled=”0″]<\/p>\n

D\u00e5 och d\u00e5 beh\u00f6ver vi alla lite hj\u00e4lp. Oavsett vilken typ av hj\u00e4lp du beh\u00f6ver, skickar vi g\u00e4rna en av v\u00e5ra superhj\u00e4ltar till dig. <\/div>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.distributedmedical.com\/se\/wp-content\/uploads\/2020\/05\/lego-marvel-superheroes-2-icon-64.png” align=”center” disabled_on=”off|off|off” module_id=”imageSupport” _builder_version=”4.4.1″ custom_padding=”0px||||false|false” custom_padding_tablet=”20px||||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|phone”][\/et_pb_image][et_pb_text _builder_version=”4.4.1″ custom_margin=”0px|0px|0px|0px|false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”20px|0px|0px|0px|false|false” hover_enabled=”0″]<\/p>\n

Teknisk support<\/span><\/h3>\n

Vi ger g\u00e4rna support till aktiva VidiView-anv\u00e4ndarorganisationer via v\u00e5r ServiceDesk-portal. Tj\u00e4nsten \u00e4r riktad till systemansvariga och administrat\u00f6rer (inte slutanv\u00e4ndare) och \u00e4r begr\u00e4nsad till kunder med giltiga supportavtal.<\/span><\/p>\n

F\u00f6lj denna l\u00e4nk<\/a> f\u00f6r att bes\u00f6ka v\u00e5r ServiceDesk och skapa ett support\u00e4rende hos oss!<\/span>[\/et_pb_text][et_pb_text _builder_version=”4.4.1″ custom_margin=”0px||0px||false|false” custom_padding=”40px||0px||false|false” hover_enabled=”0″]<\/p>\n

Licenshantering<\/h3>\n

Om du beh\u00f6ver auktorisera en mjukvarulicens manuellt f\u00f6r ett VidiView-system kan du g\u00f6ra det via v\u00e5r serviceportal. Du beh\u00f6ver d\u00e5 en fil \u201dLicense request\u201d, som genereras av konfigurationsverktygen om du inte kan genomf\u00f6ra licensieringen online.<\/p>\n

F\u00f6lj denna l\u00e4nk<\/a> f\u00f6r att bes\u00f6ka serviceportalen![\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.4.1″ custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false”][et_pb_column type=”4_4″ _builder_version=”4.4.1″][et_pb_text _builder_version=”4.4.1″ custom_margin=”0px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”40px||0px||false|false” hover_enabled=”0″]<\/p>\n

Support f\u00f6r slutanv\u00e4ndare<\/h3>\n

Om du \u00e4r slutanv\u00e4ndare av VidiView och beh\u00f6ver hj\u00e4lp eller support rekommenderar vi att du i f\u00f6rsta hand kontaktar din VidiView-systemadministrat\u00f6r. Om du \u00e4r os\u00e4ker p\u00e5 vem det \u00e4r i din organisation, kontakta oss s\u00e5 hj\u00e4lper vi dig att ta reda p\u00e5 det. <\/p>\n

Om din systemadministrat\u00f6r inte kan svara p\u00e5 dina fr\u00e5gor eller hj\u00e4lpa dig vidare, \u00e4r du v\u00e4lkommen att h\u00f6ra av dig till oss. Vi erbjuder bred och omfattande produktutbildning, b\u00e5de p\u00e5 plats och via fj\u00e4rrsessioner (i Temas, Zoom eller Google Meet). Kontakta oss direkt s\u00e5 hj\u00e4lper vi dig att utforma och planera en utbildning anpassad efter dina behov.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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